Lyra Israel is looking to appoint a permanent Clinical Consultant, to provide high quality counselling and clinical case management services to our Workforce Mental Health (WFMH) international clients, based in Israel.
The primary objective of this role is to provide short term telephonic counselling and case management of service users and ensure that the most effective and professional care is provided to our customer base.
The role is a permanent five (5) day a week role and is based in Israel, working remote. Working days are Sunday to Thursday.
Key Responsibilities:
To provide the first point of contact for employees accessing Lyra Israel
To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical and Operations Manager
To accurately capture all information on the database pertinent to the clinical management of the case
To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical and Operations Manager
To adhere to the operational standards as set out by Clinical and Operations Manager
Requirements:
Relevant Master’s degree or equivalent qualification in Psychology or Social Work is essential
Registration with the relevant professional body within Israel
Minimum of 2 years post-masters working experience
Able to provide counselling within a short-term framework and case management
Language fluency in English, Arabic and Hebrew is essential
Preference will be given to candidates that have a background and working experience in the EAP field.
About You:
Computer literacy & ability to type fast
Language fluency in English, Arabic and Hebrew is essential
Ability to effectively merge Clinical and EAP focus
Client service orientation
Articulate
Good telephone manner and ability to provide telephonic therapy
Good Clinical understanding and ability to manage risk
Good time management ability
Ability to work within a team
Ability to work well under pressure
Business and commercial awareness