Manager, Client Account Implementation, Under 500, Cigna Healthcare - Remote

Ready to lead, influence, and make a real impact on the client experience? The Cigna Group is hiring two Managers for the Client Account Implementation team.  This Manager level role leads a team of Implementation Managers, to deliver a positive client experience across one to two under‑500 employee sales markets. You’ll oversee implementations for new and renewing commercial clients, partner with sales and matrix teams, drive timely, high‑quality outcomes, lead market strategy, handle and resolve escalations, and provide executive communication and reporting.

What you’ll do to make a difference:

• Foster a culture of inclusion and accountability, while developing a resilient, high-performing team through strategic coaching and continuous growth

• Manage team capacity, pipeline, and staffing to ensure timely service delivery and client commitments are met while addressing business needs such as backfills, upskilling, and time-off coverage

• Drive service excellence across the market’s book of business through data-driven decisions and proactive risk management

• Transform broad strategies into clear, actionable goals and execute them within the market

• Ensure client satisfaction and support sales by collaborating with partners and communicating key updates through dashboards and reports

• Serve as primary escalation contact for operational issues, partnering with internal teams to drive swift, effective resolutions and ensure service excellence

• Partner with Sales on client renewal and retention planning, using market and competitive insights to strengthen team positioning and drive growth across key markets

• Proactively identify, champion, and execute process improvement initiatives to support client growth and retention

What you’ll need to do the job:

• High School Diploma or GED required, bachelor’s degree preferred

• 3+ years of healthcare industry experience with a strong understanding of its complexities, challenges and evolving landscape, required

• 3+ years of experience driving successful client implementations and earning trust through strong interpersonal presence and persuasive communication, required

• 3+ years of experience using data to identify trends and opportunities, deliver strategic insights, and manage a complex book of business, required

• Proven ability to inspire high‑performing teams and drive continuous improvement through effective leadership and coaching, required; team management, preferred

• Demonstrated enterprise mindset, with the ability to influence change and drive continuous improvement, preferred

• Proficient technical skills including Microsoft Word, Excel, PowerPoint, and Tableau, required

• Excellent verbal and written communication skills with the ability to lead and influence internal and external matrix partners, required

• Ability to travel up to 20%, Required

NOTE: –Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 89,800 - 149,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.