Instructor Manager & Program Delivery (Insurance)
Job Title
Instructor Manager & Program Delivery (Insurance)Job Description
The Manager, Instruction & Program Delivery (Insurance) is responsible for the front-line leadership, performance, and engagement of Kaplan’s instructional faculty. This role ensures the high-quality fulfillment of live and synchronous learning programs by matching expert teaching talent with student demand across retail and institutional channels. The Manager serves as a primary point of contact for faculty support and a strategic partner to Sales and Customer Success teams, occasionally acting as an instructional subject matter expert to help customize programs for institutional clients. By balancing talent development with operational precision, the Manager ensures a seamless and equitable experience for students while maintaining strict fiscal oversight of instructional expenses.
Primary/Key Responsibilities
Faculty Performance & Engagement: Manage a pool of part-time instructional talent, providing consistent coaching, performance feedback, and professional development to ensure elite student outcomes and high NPS.
Instructional Placement & Resource Optimization: Oversee the strategic assignment of teachers to classes and tutoring sessions. This includes either directly executing assignments or providing expert guidance to Coordinators to ensure the "best-fit" instructor is placed based on product expertise and student needs.
Operational Implementation: Partner with multiple teams to launch new classes and programs, ensuring all instructional requirements (staffing, materials, and tech readiness) are met prior to the first session.
Instructional Quality Auditing: Facilitate the feedback for regular observations and audits of live sessions to ensure adherence to our instructional rubric, providing corrective action or additional training where necessary.
Payroll & Fiscal Oversight: Review and approve faculty payroll for accuracy and compliance with budgetary guidelines, managing variable instructional costs to protect departmental margins.
Recruitment & Talent Pipeline: Identify and evaluate potential new instructional talent, participating in the interview and onboarding process to maintain a robust and diverse teacher pool.
Service Delivery Support: Act as a secondary point of contact for student or instructor issues during live sessions, collaborating with Delivery Assurance to resolve disruptions and maintain service continuity.
Institutional Sales Partnership: Collaborate with Institutional Sales and Customer Success teams to design and customize instructional delivery plans for specific clients. Occasionally participate in customer calls as a subject matter expert to speak to Kaplan's instructional methodology and delivery quality.
Feedback Loop & Product Improvement: Synthesize faculty and student feedback to provide actionable insights to Content and Product teams, helping to refine and improve instructional materials and delivery platforms.
Data Management & Reporting: Maintain accurate records of instructor availability, performance metrics, and class outcomes in internal business systems to support departmental capacity planning.
Minimum Qualifications
Bachelor’s degree
5+ years experience in the Insurance industry, including familiarity with state pre-licensing requirements or professional development standards.
4+ years experience in educational management
Demonstrated leadership skills
Excellent communication skills
Ability to streamline processes and a high degree of organizational skills.
Preferred Qualifications
Prior experience in education management in a for-profit organization
- Remote work provides a flexible work/life balance
- Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Comprehensive health benefits new hire eligibility starts on day 1 of employment
- Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.
At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.
For full-time positions, Kaplan has three Salary Grades. This position is Salary Grade B: $64,819 to $162,047. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.
Location
Remote/Nationwide, USAAdditional Locations
Employee Type
EmployeeJob Functional Area
Faculty ManagementBusiness Unit
00079 Kaplan ProfessionalDiversity & Inclusion Statement:
Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
Kaplan is a drug-free workplace and complies with applicable laws.