Instructor Manager & Program Delivery (Securities)

Job Title

Instructor Manager & Program Delivery (Securities)

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Manager, Instruction & Program Delivery (Securities) is responsible for the front-line leadership, performance, and engagement of Kaplan’s instructional faculty. This role ensures the high-quality fulfillment of live and synchronous learning programs by matching expert teaching talent with student demand across retail and institutional channels. The Manager serves as a primary point of contact for faculty support and a strategic partner to Sales and Customer Success teams, occasionally acting as an instructional subject matter expert to help customize programs for institutional clients. By balancing talent development with operational precision, the Manager ensures a seamless and equitable experience for students while maintaining strict fiscal oversight of instructional expenses.

Primary/Key Responsibilities

• Faculty Performance & Engagement: Manage a pool of part-time instructional talent, providing consistent coaching, performance feedback, and professional development to ensure elite student outcomes and high NPS.

• Instructional Placement & Resource Optimization: Oversee the strategic assignment of teachers to classes and tutoring sessions. This includes either directly executing assignments or providing expert guidance to Coordinators to ensure the "best-fit" instructor is placed based on product expertise and student needs.

• Operational Implementation: Partner with multiple teams to launch new classes and programs, ensuring all instructional requirements (staffing, materials, and tech readiness) are met prior to the first session.

• Instructional Quality Auditing: Facilitate the feedback for regular observations and audits of live sessions to ensure adherence to our instructional rubric, providing corrective action or additional training where necessary.

• Payroll & Fiscal Oversight: Review and approve faculty payroll for accuracy and compliance with budgetary guidelines, managing variable instructional costs to protect departmental margins.

• Recruitment & Talent Pipeline: Identify and evaluate potential new instructional talent, participating in the interview and onboarding process to maintain a robust and diverse teacher pool.

• Service Delivery Support: Act as a secondary point of contact for student or instructor issues during live sessions, collaborating with Delivery Assurance to resolve disruptions and maintain service continuity.

• Institutional Sales Partnership: Collaborate with Institutional Sales and Customer Success teams to design and customize instructional delivery plans for specific clients. Occasionally participate in customer calls as a subject matter expert to speak to Kaplan's instructional methodology and delivery quality.

• Feedback Loop & Product Improvement: Synthesize faculty and student feedback to provide actionable insights to Content and Product teams, helping to refine and improve instructional materials and delivery platforms.

• Data Management & Reporting: Maintain accurate records of instructor availability, performance metrics, and class outcomes in internal business systems to support departmental capacity planning.

Minimum Qualifications

• Bachelor’s degree

• 5+ years experience in the Securities industry, including familiarity with licensing exams such as the SIE, Series 6, Series 7, or Series 63.

• 4+ years experience in educational management

• Demonstrated leadership skills

• Excellent communication skills

• Ability to streamline processes and a high degree of organizational skills.

Preferred Qualifications

• Prior experience in education management in a for-profit organization

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Faculty Management

Business Unit

00079 Kaplan Professional

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.