Regional Distribution Manager - Supply Chain

JOB OVERVIEW

Lead Dairy Queen's network of authorized distributors to ensure a consistent, competitive, and reliable supply of approved products, including all ingredients and packaging, to Dairy Queen franchisees. Drive profitable growth across product categories within the assigned region while supporting the execution of Supply Chain strategies, service objectives, and financial goals.

Serve as the primary supply chain leader for franchisees, operators, distributors, and internal stakeholders, providing strategic guidance, operational support, and resolution of complex distribution and supply chain challenges. Build strong distributor relationships, drive accountability, and implement initiatives that improve service, product availability, cost competitiveness, and overall system performance.

Primary Accountabilities

Management of Distribution performance, programs, and planning for the assigned U.S. region:

• Responsible for developing and continuously improving Distributor performance, including fill rates, perfect orders, and on-time delivery, distribution of Approved Products, and SKU rationalization.
• Direct profitable growth of products and services to franchisees.
• Proactively identify supply chain savings and growth opportunities in the assigned distribution region. Provide expertise and leadership working with Franchisees and ADQ personnel to achieve improvements.
• Perform annual reviews of Distribution.
• Manage the account relationship with the account executive and senior account staff at each assigned Distribution Center.
• Communicate Supply Chain strategy and programs to Franchisees and ADQ operations.
• Work directly with each assigned Distribution Center to develop implementation plans for new product introductions and Limited Time Offers to comply with marketing schedules.
• Review the warehouse operations, inventory management, product quality and service provided to all assigned locations by each assigned Distribution Center. Recommend policy and procedure changes, as necessary. Develop and implement corrective action plans, as necessary.
• Assist the ADQ Quality Assurance department in the enforcement of the ADQ Distribution Quality Assurance program and policies.
• Actively use and develop advanced reporting solutions from Arrowstream and other systems as developed.
• Coordinate with the assigned Franchisee Support Analyst.
• Develop and maintain inter-company, cross-functional relationships to build strategies to achieve company goals.

Directing Contract Renewals/RFP’s:

• Maintain Non-Disclosure agreements.
• Responsible for reviewing Inventory movement, number of proprietary items, inventory turns, and lead times of items.
• Review and control expedited freight costs. Proactively identify potential risks and develop plans to mitigate loss or write-off of inventory.
• Develop and communicate product planning obligations and ensure accountability and execution by Distributors.
• Monitor and provide weekly audit reports of unapproved products to each Distributor. Work with Product Development and FSQR to approve and track costs for Distributor branded items.
• Drive Distributor Performance through regular review and continuous improvement of metrics covered under Distributor Report Card.

Other:

• Accountable for New Products (LTO) introductions, inventory, and service levels.
• Participate in planning and execution of the annual Supply Chain Summit.
• Provide assistance to credit managers in collection of distributor accounts receivable.
• Provide counsel and assistance to Purchasing Managers about specific warehouse and product situations.

The US national base salary range for this position is $86,377-$105,812. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.