Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Senior Business Analytics Specialist works closely with the entire Analytics team and other business units to contribute to the development and support of the Member Insight product. This includes supporting end-user engagement processes, report development for clients, creating educational assets and training materials, enhancing existing products or services, monitoring daily files, and communication strategies as assigned.

Responsibilities also include identifying initial concepts or reported issues, assessing the impact of changes, developing specific work efforts, capturing and documenting requirements, and developing end-user engagement work products with an effective communication plan. The Senior Business Analytics Specialist will also serve as a direct liaison for strategic clients in creating and developing reports.

The incumbent will work closely with internal and external end-users to analyze and translate information between assigned business and operational teams, aligning needs with current or future capabilities delivered through Velera Member Insight solutions. The Senior Business Analytics Specialist reports to the applicable Analytics Solution Manager.

Day in the Life:

• Possess well-rounded knowledge of Velera analytics data delivery solutions and effectively champion and promote analytic tools, methods, and conceptual approaches by demonstrating paths to improved business intelligence and decision-making.
• Assist and facilitate client-facing training and webcasts.
• Actively participate in Data and Analytics activities to improve department processes and procedures.
• Mentor and support Analytic Business Specialists.
• Manage multiple priorities and deal effectively with senior management, staff members, clients, and vendors, including conducting in-person or virtual presentations.
• Exhibit strong problem-solving skills and the ability to negotiate with and influence others.
• Utilize strong research or technical skills to conduct business or industry-wide analysis of current and emerging best practices that support or bolster analytic engagement.
• Successfully define and execute within product lifecycle and iterative design processes for new work products (reports, educational assets, engagement techniques).
• Actively participate in formal projects to produce project definition/initiation documents, clearly defining scope and project objectives; elicit, document, and prioritize business requirements; understand business risks; and transition from requirements to solutions and business implementation principles (as assigned).
• Monitor daily files to ensure the delivery of Service Level Agreements (SLAs).
• Provide SLA reporting to clients.
• Monitor processor changes to files and reports.
• Collect, evaluate, and compress data and information from multiple sources, elicit actual user needs, and document new concepts or remediation plans.
• Construct basic process models and gather requirements for new processes and conceptual data flows.
• Develop use cases and execute test scripts for user acceptance testing processes.
• Identify, develop, and support business implementation and readiness tasks, mitigating risk and remediating end-user adoption hurdles.
• Communicate effectively in both verbal and written formats with all levels of the organization, exhibiting strong conflict resolution skills for maintaining diplomatic relations with all stakeholders.
• Comply with and explain internal policies regarding consumer privacy, intellectual property protection, and confidential communications.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree preferred – Business Administration, Marketing, or Information Systems preferred field of study.
• Five (5) years within the payments industry are required.
• Five (5) years of Business Analysis experience are also required.
• Five (5) years of experience with data delivery or analytics tools is preferred.
• A deep understanding of customer engagement/service principles is also preferred.  
• Demonstrates a basic commercial awareness of the financial services industries and the role of processors, payment networks, and major aspects of the payments ecosystem including card management, card and ACH transactions, rewards, fraud mitigation.  Comprehensive knowledge of one or more of the noted subject areas is preferred.
• Advanced experience with SAP Business Objects Web Intelligence, and demonstrated ability to create visualized reporting, required.
• Ability to communicate effectively in both verbal and written formats with internal staff and client staff (typically  Business Analysts, Data Owners, Data Delivery Solution Owners, and business and operational staff) through interviews or indirect channels.
• Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, credit unions and vendors.
• Some travel may be required.  Approximately 1- 10 business days per year.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.