Remote Source

    Technical Support Engineer - 11376

    Coupa
    Poland
    Full-Time
    Mid (3-6 yrs)
    Other
    Posted on April 1, 2026

    The Impact of a Technical Support Engineer at Coupa:

    As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

    In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

    What You’ll Do
  1. Answer ‘how to’ technical and application configuration questions to our enterprise customers.
  2. Assist in troubleshooting 1st and 2nd level technical issues.
  3. Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
  4. Be responsible for customer production environments.
  5. Build 'knowledge articles' in Coupa’s knowledge base for customers' use.
    6. What You Will Bring to Coupa
  6. Excellent written and verbal communication skills.
  7. Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
  8. Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
  9. Ability to articulate solutions to complex technical problems clearly and simply.
  10. Experience working directly with external customers in a support environment, preferably in an enterprise software setting.
    11. Apply for this position

    Company:  Coupa

    Provides an AI-driven platform that connects and optimizes sourcing, purchasing, supply chains, and financial management.
    ✅ Remote-First Company
    1001-5000 employees
    Software & IT Services
    HQ: United States
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