Project Delivery Manager - Supply Chain, WMS: Softeon

This role is responsible for leading end-to-end customer implementations and guiding clients through the successful adoption of Softeon’s supply chain solutions. The Project Delivery Manager acts as a trusted advisor to customers, combining strong warehouse operations knowledge, deep product understanding, and leadership skills to deliver successful project outcomes and drive measurable business value. The ideal candidate is a proactive problem solver with a strong sense of ownership, capable of leading cross-functional teams while aligning customer requirements with Softeon’s platform capabilities.

Key Responsibilities:

• Lead delivery of full lifecycle implementations, ensuring alignment with defined scope, timelines, and business requirements

• Analyze customer operations and guide solution design using Softeon’s methodology to align business requirements with system capabilities

• Act as a primary client-facing leader, providing consultative guidance on warehouse operations, process improvements, and solution adoption

• Collaborate with Customer Project Managers and cross-functional teams to plan, assign, and manage project tasks and deliverables

• Oversee system configuration, testing strategy, and validation across Softeon solutions (WMS, WES, and related applications)

• Lead customer workshops, design sessions, and operational discussions to drive optimal solution outcomes

• Guide development of test strategies and support customers in creating and executing test scenarios aligned with real-world operations

• Ensure effective deployment planning, including release management, change control, and readiness assessments

• Monitor project progress, risks, and dependencies, and proactively address issues to maintain delivery momentum

• Coordinate training strategies, including train-the-trainer programs and end-user readiness

• Provide high-level solution estimates and support scope evaluation for enhancements or changes

• Serve as a mentor to team members, supporting skill development and fostering growth within the Solution Delivery organization

• Collaborate with product and engineering teams to provide feedback and drive continuous improvement of Softeon’s solutions