Project Coordinator Supply Chain Solutions: Softeon

Job description

Position Overview Softeon is seeking a highly organized and proactive Project Coordinator to support our Solution Delivery and Success Services teams. This role will focus on coordinating customer communications, managing resource allocation, and ensuring timely execution of deliverables across both change requests (tickets) and advisory services engagements. The ideal candidate will act as a central point of coordination between internal teams and customers, helping to drive project timelines, maintain visibility into ongoing work, and ensure a high level of customer satisfaction.

Responsibilities

• Serve as a primary coordination point for customer communication related to change requests and advisory services

• Track and manage incoming tickets, ensuring proper prioritization, assignment, and follow-through

• Coordinate internal resources across delivery, support, and advisory teams to align with project needs • Monitor project timelines and deadlines, proactively identifying risks and escalating issues as needed

• Facilitate status updates, meetings, and reporting for both internal stakeholders and customers

• Maintain accurate documentation of project activities, deliverables, and communications

• Support planning and execution of advisory services engagements

• Ensure high-quality delivery by tracking progress and verifying completion of assigned tasks

• Assist in continuous improvement of processes for ticket management and service delivery