Change Management Specialist
The Opportunity:
CACI is seeking a Change Configuration Management Specialist to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components. This team ensures the integrity, security, and stability of designated DHS networks, and implements a structured Change Configuration Management (CCM) process to track, approve, and document system changes across the network. The ideal candidate will have DHS HQ and/or DHS Component experience, be adept at orchestrating complex IT changes, and excel in stakeholder communication.
Responsibilities:
The Change Configuration Management Specialist is responsible for the planning and execution of all communications, organizational risk assessment, training, outreach, sponsorship liaison, job transformation, and organizational readiness activities necessary to promote acceptance of the target capability change. Additionally, develop and implement an Organizational Change Management approach that is focused on organizational alignment and benefits realization. This approach will be used to assess and monitor risk, mobilize and align leaders, engage and communicate with stakeholders and prepare and equip the workforce.
Responsibilities include but are not limited to:
Manage and document change processes, ensuring proper testing and implementation
Coordinate engineering activities and requirements for assigned components
Participate in change control meetings and prepare briefings on high-impact changes
Conduct operational risk assessments and impact analyses prior to change implementation
Develop and implement organizational change management strategies
Assess and monitor risks associated with changes to systems and processes
Facilitate communications between DHS Headquarters and DHS components, including but not limited to Change Requests (CR) and Service Requests (SR)
Collaborate with respective engineering team members as required
Collaborate with the lower tiered teams as required
Provide rotating on call support as required
Escalate issues that require attention of senior leadership
Research, compose, coordinate, and present change configuration management support utilizing established processes
Assist in planning and developing methods, procedures, and policies concerning enterprise-wide systems and/or applications software as well as project implementation
Participate in program management reviews, technical oversight meetings, and workshops to keep abreast of program controls, changes and new standard systems being acquired for installation
Ensure change implementers are using best practices / industry standards to ensure successful changes, mitigating impact risk to DHS’ mission, avoidable delays, or rescheduled changes
Qualifications:
Required:
Able to obtain/maintain DHS Entry on Duty (EOD) suitability clearance
B.A / B.S Degree and 3-5yrs of experience
Advanced proficiency with Microsoft products such as Excel, PowerPoint, Word, and Visio
Advanced eye for detail and quality
Strong interest in Continual Service Improvement (CSI)
Desire to learn PowerBI
Team Player
Understanding of LAN/WAN technologies and concepts
Understanding of IT Service Management
Desired:
Previous DHS or DoD experience
ITILv4 or v5 Foundations certification
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$61,600-$129,300CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.