We need a Reporting & Technical Writer. Do you have a low-key superpower for taking something confusing and making it make sense on the page? Are you the friend who actually reads the instructions and then rewrites them because they were terrible? Two years in, you already know that good documentation is a kindness to everyone who comes after you. If you love turning tangled information into clean, useful words, please apply.
Come join us if you're motivated to learn from others, to learn from mistakes, to be part of a future-looking and growth-oriented team.
Let's go Skyward together.
What you'll do:
Support a mission that matters. Help CMS keep its enterprise AI platform well-documented and its data governance clear, so the right people always know what’s going on.
Write it down so it scales. Produce and maintain SOPs, user guides, knowledge base articles, and technical documentation tailored to the audience.
Turn data into reports. Build and format recurring reports that make platform and data-governance activity easy to follow.
Make it accessible. Follow Section 508 and plain-language standards so documentation works for everyone.
Keep the source of truth tidy. Organize documentation and reporting so nothing important lives only in someone’s head.
What we’d like you to have:
A bachelor’s degree and 2+ years in technical writing, documentation, or reporting.
Genuinely strong writing and editing skills. Clear, concise, and organized.
Comfort with documentation and reporting tools (Confluence, Word, and the like).
An eye for detail and a knack for making complex things simple.
What would blow us away:
Experience with 508-compliant documentation or federal reporting.
Familiarity with data governance or technical/AI subject matter.
Previous experience supporting CMS or another federal agency.
Even if you don’t meet 100% of the qualifications, we encourage you to apply. At Skyward, we’re focused on hiring individuals with the right skills and passion to grow, not just checking off every box.
And now the important part. What we offer you:
Medical, dental, vision insurance
15 days of paid leave
7 days of sick leave
2 days bereavement leave
11 paid Federal holidays
Up to 40 hours for jury duty
401K with 4% employer contribution (and no vesting period)
Up to 4 weeks of paid paternity and maternity leave
Company provided laptop
$5,000 per year for professional development
$600 per year for technical supplies and equipment
$2,000 referral bonus
Life and disability insurance
HSA and FSA
Legal Shield and ID Shield Voluntary Benefits
Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work can’t be exciting!
At Skyward, we support flexible working hours and remote opportunities to help maintain a healthy work-life balance for all employees.
Offers of employment with Skyward are contingent upon acceptable results of a background investigation.
Applicants must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor.
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