Sales Support Specialist (Customer Contact) (Automotive Paint & Coatings)

Job Title: Technical Service Specialist (Paint Technician, Automotive Paint & Coatings)

Job #: 2026-17436

Industry: Manufacturing (Paint, Coatings, Chemicals) (Automotive)

Location: 3001 Chamberlain Lane, Louisville, KY 40241

Shift: Overnight Shift (6:00pm to 3:00am) Monday thru Friday

Salary: $70-$75k Yearly

Education: High School Diploma (Minimum) Bachelors Degree preferred

Background: Candidate must be able to pass a Background Check & Drug Test (No Exceptions)

Citizenship: Candidate must be a U.S. Citizen or Green Card Holder (No Exceptions)

Experience: The ideal candidate will have at least three (3) years of automotive coatings application and/or automotive coatings manufacturing experience. Additional experience with automotive painting equipment is highly preferred. The ideal candidate must understand technical (lab, research, etc.) principles and practices.

https://www.axalta.com/corporate/en_US.html (Company Website Link)

Job Description:

Overview:

The Technical Service Specialist will provide in-depth technical direction and assistance to customers regarding the use of Axalta coating products in the automotive industry. 

Responsibilities: 

• Responding to questions and concerns from the customer regarding product lines and general operations involves complex situations that require basic project management to resolve situations.
• Provide technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
• Work with the R&D organization to trial and launch new products at facilities
• Troubleshoot & resolve painting issues and problems that Painters and Paint Preppers encounter during the automotive refinishing process.
• Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering.
• Communicate data points on Data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and, color data using BYK MAC or X-Rite
• Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives directions from other personnel.
• Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues.  
• Work with the customers to optimize application characteristics of our products to meet their throughput / appearance targets
• Working with the color team ensures smooth transition and workability of new model year colors for the plants.
• Assist in color styling activity for new model year colors to ensure colors are technically viable formulation methods necessary to optimize products for this environment.
• TSS may cover off-shift hours to support assembly plant production.
• Performs other duties as assigned.

Qualifications:

• Education: A High School diploma is required. Additional education/college degree in a related field is highly preferred
• The ideal candidate will have at least three (3) years of automotive coatings application and/or automotive coatings manufacturing experience.
• Additional experience with automotive painting equipment is highly preferred.  
• The ideal candidate must understand technical (lab, research, etc.) principles and practices.
• Excellent verbal and written communication skills is required.
• The ideal candidate must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to TA-Support-Center@axalta.com.