Sales Support Specialist

The Sales Support Specialist for North America plays a critical role in ensuring the seamless execution of sales operations, financial processes, and project administration across O&M activities and aftermarket sales functions. This position is responsible for transforming complex technical requirements into accurate, compliant proposals while coordinating with cross-functional teams to support overall sales success.

Additionally, the Sales Support Specialist maintains C4C data accuracy, supports site mobilization activities, participates in financial review meetings, and ensures all new order processing and the quotation processes meet company requirements. This role will collaborate with project managers, site managers, sales teams, and controllers to strengthen operational efficiency and enhance customer experience.

Key Responsibilities:

O&M, Retrofit, Upgrade, Modernization and Improvement Sales Proposals:

• Review draft, and compile and ensure compliance with RFP, coordinate with stakeholders, and submit to the client.

Change Orders: 

• Draft, review, submit, and book change orders and invoice the client.

Process Invoices:

• Ensure all O&M projects are timely invoiced
• Train site administrators on invoicing for their sites
• Assist project managers on invoicing
• Ensure invoicing for projects without a Project Manager
• Track payments received
• Follow up on past due payments with clients

Site Mobilization:

• Assist with mobilization, placing orders, and any additional support for the site manager
• Collaborate with accounts receivables team to set up site specific invoicing process per client specifications
• Train the new administrator

C4C Administration:

• Train sales managers on entering new opportunities and monitor quality of data
• Report on sales pipeline
• Attend internal sales meetings

Project Finances:

• Attend monthly site financial review meetings and work with controllers to address any discrepancies

Administration of New Orders:

• Collect and provide information to Customer Support (CS) sales managers when booking new projects
• Ensure information entered is accurate and company requirements are met
• Request purchase orders and help the PM with invoicing requirements

B1 Finance:

• Track CS invoices, payments, and purchase orders
• Lead the CS sales team though the transition
• Function as the point person with the CS business team

Compensation range: $80,000 - $85,000 Annually

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.