Director – Digital Employee Experience (EX)

Date Posted:

2026-04-13

Country:

United States of America

Location:

US-NY-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

We are seeking a Director – Digital Employee to establish and scale an enterprise-wide employee experience (EX) practice within the IT organization, with a primary focus on improving service management effectiveness, consistency, and outcomes across the enterprise.

This role will partner closely with IT and business executives to identify experience-driven opportunities to improve how employees interact with IT services, tools, and support. The role will develop structured, data-driven business cases to secure funding and executive sponsorship for experience and service management improvements that support operational reliability, workforce productivity, and mission outcomes.

This position requires a disciplined, pragmatic approach to experience improvement—grounded in service management principles, measurable outcomes, and alignment with enterprise priorities in a regulated, security-conscious environment. This is a builder role—equal parts strategist, operator, and influencer. The successful candidate will shape EX from the ground up, connect employee experience to measurable business outcomes, and help leaders see EX not as a “nice to have,” but as a driver of performance, engagement, and organizational health.

What You Will Do:

• Establish the Employee Experience Practice

• Define the EX vision, principles, and strategy, aligned to company values and business priorities

• Design and stand up the EX operating model, incorporating human-centric approaches into discovery and delivery methodologies

• Identify and prioritize key employee journeys (e.g., onboarding, growth, performance, life events, exit) and pain points

• Define and socialize core enterprise personas

• Create repeatable methods, standards, and artifacts to support service improvement

• Executive Partnership & Business Case Development

• Partner with executive leadership to translate experience opportunities into clear business value

• Develop business cases for EX investments, including ROI, cost-benefit analysis, risk mitigation, and impact on retention, productivity, and engagement

• Present recommendations and funding proposals to senior leaders with confidence and credibility

• Influence decision-making by connecting employee experience improvements to strategic outcomes (e.g., growth, transformation, operational efficiency)

• Experience Design & Improvement

• Apply human-centered design and employee research to shape experiences that are simple, consistent, and impactful

• Identify opportunities on where and how to apply AI and other technological innovations to accelerate the service management experience

• Partner with functional leaders to redesign policies, processes, and tools that materially affect the employee experience

• Ensure experiences are inclusive, accessible, and scalable across roles, locations, and employee segments

• Measurement & Insights

• Define how employee experience success is measured (e.g., engagement, sentiment, adoption, productivity, lifecycle metrics)

• Integrate EX metrics with existing people and business data to tell a coherent story

• Use insights to continuously refine priorities and demonstrate value to stakeholders

• Change Leadership & Enablement

• Drive adoption and retention by developing change management approaches in partnership with change managers, product owners, communications and service teams

• Act as a visible champion for employee experience across the organization

• Build EX capability across Enterprise Services through education, coaching, and collaboration

• Travel - Up to 25%

Qualifications You Must have:

• Bachelor’s degree in User Experience, Human-Computer Interaction, or a STEM-related field with applicable work experience in AI, data visualization, information architecture, UI design, or other related disciplines with with 14 years of related experience.

• 12+ years of experience in employee experience, transformation, service design, or other applicable initiatives

• Hands-on experience applying AI to positively impact service delivery and operations

• Demonstrated success influencing and partnering with executive leadership

• Exceptional communication and storytelling skills, including executive-level presentations

Qualifications We Prefer:

• Experience working in large, complex, or matrixed organizations

• Background in consulting, design thinking, or transformation initiatives

• Familiarity with employee listening platforms, EX measurement frameworks, and HR technology ecosystems

Work location:

Remote

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 186,200 USD - 353,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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