Senior Manager, Software Asset Management & IT Software Storefront (Remote Available)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUMC IT Asset Management

Job Summary:

The Senior Manager of Software Asset Management & IT Software Storefront is responsible for the day to day leadership and operation of the organization’s software lifecycle and enterprise software storefront. This role ensures compliant, cost effective, and customer friendly access to software by overseeing software intake, licensing, fulfillment, optimization, and retirement.

The Senior Manager partners closely with Security, Endpoint Engineering, Procurement, Finance, and Application Owners to operationalize software governance, reduce risk and cost, and improve the end user experience through a streamlined software storefront.

(Note: this role is available for remote work from most US locations)

.

KEY RESPONSIBILITIES:

Software Asset Management (SAM)

• Lead operational execution of the Software Asset Management program, including licensing compliance, entitlement management, and lifecycle governance in accordance with ISO 19770.

• Manage software inventory accuracy, implement and maintain an Effective License Position (ELP), and usage analysis using enterprise SAM tools (e.g., Flexera).

• Support software renewals, true‑ups, audits, and compliance activities in partnership with Procurement, Finance, and Security.

• Track and report software compliance risks, remediation efforts, and cost‑optimization opportunities.

• Partner with Configuration Management / ITSM teams to ensure the CMDB accurately reflects asset lifecycle events, without owning day‑to‑day CMDB administration

• Drive reduction of obsolete, unused, or unsupported software through defined lifecycle standards.

• Maintain documentation and evidence to support audit readiness and internal controls.

Enterprise Software Storefront / IT Store Operations

• Own the operational management of the enterprise software storefront (IT Store / App Portal).

• Define and maintain storefront offerings, approval models, and fulfillment workflows.

• Ensure storefront offerings align with:

  • Approved software standards and lifecycle status

  • Security and risk requirements

  • Endpoint deployment capabilities

• Partner with Endpoint / EUC teams to ensure software offered in the store is deployable, supportable, and automated where possible.

• Continuously improve storefront efficiency by increasing auto‑approval, reducing fulfillment time, and improving transparency for customers.

• Use store analytics and feedback to identify gaps, opportunities, and improvement actions.

People & Program Management

• Manage and develop staff responsible for SAM operations, storefront administration, reporting, and analytics.

• Assign work, prioritize initiatives, and monitor performance against defined goals and service expectations.

• Ensure team alignment with departmental objectives, policies, and operational standards.

• Support hiring, onboarding, training, and skill development for assigned staff.

Cross‑Functional Collaboration

• Work closely with:

  • Security on software risk posture, policy enforcement, and vulnerable software remediation

  • Endpoint / Workplace Services on packaging, deployment, and tooling readiness

  • Procurement & Finance on purchasing, renewals, cost centers, and chargeback/showback data

  • Application Owners to validate business need and ownership

• Serve as the primary operational point of contact for software lifecycle and storefront questions.

Reporting & Continuous Improvement

• Develop and maintain metrics related to:

  • License compliance and audit readiness

  • Software spend optimization and avoidance

  • Storefront fulfillment time and adoption

  • Obsolete software reduction

• Provide regular status updates to management and business partners.

• Identify and implement improvements based on industry best practices and internal performance data.

Required Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience).

• Significant experience in Software Asset Management, IT operations, or software lifecycle management.

• Experience managing people and/or MSPs.

• Working knowledge of software licensing models and vendor compliance requirements.

• Experience with SAM and ITSM tooling (e.g., Flexera, ServiceNow, Intune).

Preferred Qualifications

• Experience supporting healthcare regulatory compliance, including working knowledge of HIPAA, ePHI protections, and healthcare IT control environments

• Demonstrated ability to define and enforce asset‑related CMDB data standards, such as required attributes, ownership models, lifecycle states, and data quality expectations

Core Competencies

• Software Asset Management (SAM)

• Software Licensing & Compliance

• Enterprise Software Storefront Operations

• Customer Experience Improvement

• Operational Governance

• Cross‑Team Collaboration

• Data & Metrics‑Driven Decision Making

• People Leadership

TECHNICAL CAPABILITIES

• People Management (Expert): Interacting, communicating, building relationships and developing employees.

• Operations Planning (Expert): Anticipates resource needs to meet objectives and implements appropriate processes.

• Business Results (Expert): Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.

• Compliance (Expert): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.

• Leadership (Expert): Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measureable outcomes.

• Quality Management (Expert): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

About the Department:

VUMC IT

VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information. 

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Establishes key tactical and operational plans of a sub-function or multiple departments that has longer-term effect on results of the sub-function. * Problem Solving/ Complexity of work: Integrate knowledge and in-depth analysis from several areas to resolve complex problems that are both technical and operational. * Breadth of Knowledge: Applies comprehensive knowledge of professional/technical area and broad management knowledge of other professional areas to carry out objectives. * Team Interaction: Leads multiple departments with a function.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services: - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance.Ensuring High Quality: - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

7 years

Education:

Bachelor's (Required)

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.