Account Manager
About the job
This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements.
Company Description
Favorite Healthcare Staffing is the nation’s premier provider of healthcare professionals, offering a full range of per diem, allied health, contract, travel assignments, as well as permanent placement opportunities. Favorite continues to set the industry standard for quality, service, and integrity in healthcare staffing and services.
What makes Favorite Healthcare Staffing unique? The answer is simple — our people. From the commitment to our communities to our “work hard play hard” mentality, it’s our people who define who we are.
Position Details:
Client Relationship Management
Serve as the primary liaison for clients regarding orders and service delivery.
Provide expert guidance on client rates and service lines to optimize engagement.
Maintain professional, responsive communication with all client partners and internal teams.
Growth and Expansion
Drive GM growth by increasing order volume and improving fill rates.
Expand service offerings to include per diem, contract, clinical, allied, non-clinical, locums, international services, and more.
Foster strategic partnerships, including MSP and corporate conversions, to support business expansion.
Ensure markup retention and stability to maximize profitability.
Performance Metrics
Meet and exceed goals and metrics as set by the Account Management Supervisor.
Leverage business analytics tools to track and report on opportunities, account growth, and stability.
Monitor and enhance key performance indicators, including time-to-fill, overall order fulfillment, and cancellation reduction.
Collaboration and Operational Excellence
Work closely with all business units to enhance account management and operational effectiveness.
Partner with Program Managers on quarterly client reviews and identify opportunities for growth.
Implement new or improved program opportunities to enhance client satisfaction and service effectiveness.
Process Improvement
Continuously seek and implement improvements to internal processes in alignment with the Account Management Supervisor.
Adhere to standard operating procedures established by the Senior Director of Account Management.
Client Partnership Health
Assess and monitor the health of each client partnership to ensure long-term viability and satisfaction.
Drive core production for client accounts by focusing on key performance indicators and strategic goals.
Core Qualifications
Education
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent work experience
Experience
- 2–5+ years in account management, sales, customer success, or a client-facing role
- Proven track record of managing client relationships and meeting or exceeding revenue targets
- Experience handling multiple accounts or projects at once
Key Skills
Relationship Management
- Strong interpersonal and communication skills
- Ability to build trust and maintain long-term client partnerships
Sales & Business Development
- Upselling and cross-selling experience
- Negotiation and contract management skills
- Understanding of sales pipelines and forecasting
Organizational & Analytical Skills
- Ability to manage multiple clients, deadlines, and priorities
- Problem-solving and critical thinking
- Comfortable analyzing data and performance metrics
Technical/Tools
- Experience with CRM software (e.g., Salesforce, HubSpot)
- Proficiency in Microsoft Office
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Applicants must be able to show proof that they are legally eligible to work in the United States. Favorite Healthcare Staffing, LLC is an equal opportunity employer and does not make hiring decisions based on race, color, religion, gender or other protected classes.