Remote Source

    Billing Specialist

    Aircall
    Remote NA
    Full-Time
    Mid (3-6 yrs)
    Finance & Accounting
    Posted on July 8, 2026
    About the role:

    Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.
    Key Responsibilities:
  1. Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
  2. Assist customer-facing teams with invoicing, subscriptions, and payment management topics
  3. Maintain accurate customer account balances
  4. Collaborate closely with the Accounts Receivable and Cash Collection teams
  5. Build and maintain professional relationships by delivering a world-class billing support experience
  6. Develop and maintain in-depth knowledge of Aircall’s billing and payment processes
    7. Requirements:
  7. Fluency in English and Spanish. French and German are a plus.
  8. 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.
  9. Excellent written and verbal communication skills
  10. Experience with ticketing tools and support systems
  11. Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
  12. Analytical mindset with curiosity to investigate and resolve complex inquiries
  13. Strong time management and prioritization skills
  14. High level of empathy and customer orientation
  15. Ability to multitask across different platforms and communication channels
  16. Comfortable working cross-functionally in an international, multilingual, remote environment
  17. Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work
    18. Apply for this position

    Company:  Aircall

    Provides an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
    501-1000 employees
    Software & IT Services
    HQ: United States
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