Director, Platform Architect Mgmt

    United States
    Full-Time
    Mid (3-6 yrs)
    Engineering & Development
    Leadership
    Posted on July 28, 2026

    The Director, Platform Architecture is a strategic leader responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes across a portfolio of VLE/LE customers. This role oversees multiple teams of Platform Architects, builds executive-level relationships, and partners across CEG, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale. 

    Key Responsibilities

    Talent Development & Organizational Leadership

    • Build and lead high-performance teams of Platform Architects and Sr. Managers.
    • Drive talent strategy, hiring, skills development, and career pathing aligned to evolving AI and platform requirements.
    • Foster a culture of continuous learning, mentorship, and professional growth.
    • Encourage innovation and diverse perspectives, empowering employees to develop their careers and contribute to organizational success.

    Industry Expertise & Alignment

    • Maintain deep industry expertise by maintain close alignment with Major Area leaders and Segment leads across major industry areas.
    • Develop and enable high performing Platform Architects and Senior Managers, enabling them to address complex, industry-specific challenges.
    • Actively engage with major industry area organizations within the company to ensure architectural strategies and talent deployment remain aligned with market trends and organizational priorities.

    Project Staffing & Resource Management

    • Oversee project staffing across their aligned Major Area, ensuring optimal allocation of resources to meet customer needs and strategic objectives.
    • Proactively manage the pipeline of accounts, ensuring visibility into upcoming projects and resource needs to support strategic business growth.
    •  Collaborate with business development and account teams to forecast demand and align staffing plans with evolving customer requirements and organizational priorities.
    • Ensure proper staffing for all engagements by matching skills, experience, and certifications to project needs, optimizing team performance and customer outcomes
    • Attract, recruit, and hire top talent for Platform Architect and Sr. Manager roles, leveraging industry networks
    • Monitor and adjust staffing plans to maintain alignment with major industry area organizations and business priorities.

    Enterprise-Scale Architecture Strategy

    • Serve as the senior architectural advisor to CIO/CTO and C-suite leaders across a multi-account portfolio.
    • Establish long-term, enterprise-level roadmaps and AI-enabled digital transformation strategies.
    • Ensure customers adopt scalable architecture, AI/GenAI patterns, data governance, and platform operating models.

     

    Company:  ServiceNow

    Provides a cloud-based platform for automated business workflows and digital transformation solutions.
    10001+ employees
    Software & IT Services
    HQ: United States