Sr. Account Manager - MDLIVE (Remote)

The Sr. Account Manager is a critical client facing role. This person will be the main point of contact for all client inquiries and requests. The Sr. Account Manager will act as client liaison to provide operational support between various departments within the organization. If you are looking for an exciting new opportunity and enjoy providing best in class customer support this could be the role for you.

Responsibilities:

As the Sr. Account Manager, you will work with both our internal teams and our clients on process improvements and road mapping. In addition, you will:

• Interact cross-functionally within the organization and interact with external parties, providing strong operational support.

• Track/document escalations and appropriate action items.

• Notify appropriate stakeholders of client issues and complaints and escalate issues accordingly.

• Participate in the development of department processes and procedures.

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

• Forecast and track key account metrics and KPIs.

• Provide reporting for client and provide appropriate feedback.

• Identify opportunities to develop process improvement and implement solutions.

• Complete assigned tasks and projects according to appropriate timelines agreed upon with stakeholders.

• Other duties as assigned.

Qualifications:

• Bachelor’s Degree in Health Care, Business, Finance, Marketing or related field, required

• Master’s Degree preferred

• 5-7 years Account Management experience

• Client-facing and Account Management experience in the Health Care industry as well as direct experience in interacting with client stakeholders.

• Ability to understand health care industry terminology and contractual agreements, including SLAs, MSAs, BAAs and fulfillment obligations.

• Thorough knowledge of Microsoft Office.

• Thorough knowledge of HIPAA and Compliance procedures.

• Superior collaboration and interpersonal communication skills, flexibility and responsiveness.

• Ability to communicate effectively and follow written and verbal instructions.

• Possess strong analytical and process management skills and have a broad understanding of business strategy and operations.

• Must be able to handle multiple tasks and work in a fast pace environment.

• High level of accuracy and attention to detail. 

• Ability to adapt to changing procedures, policies, and work environment.

• Strong critical thinking skills.

• Must be able to demonstrate integrity and a commitment to values.

• Excellent documentation skills.

• Ability to present to a variety of audiences.

• Bilingual; highly proficient in Spanish preferred

• Atlassian Jira, Smartsheet, and Salesforce knowledge is preferred

• Quarterly travel may be required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.