Regional Sales Manager (South)
GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.
STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com
A DAY IN THE LIFE:
BP4The Regional Sales Manager South leads a team of focused Clinical Diabetes Sales Specialists
that are expected to plan and ensure achievement of promotional goals through clinical
acceptance of Tandem products’ insulin pump therapy in a defined region in the South of
Germany.
The role is directly responsible for the promotion and sale of Tandem Diabetes products and
services within an assigned territory in partnership with the Regional Sales Manager North. This
role identifies potential customers, establishes and develops HCP and KOL relationships to
facilitate the usage of Tandem Diabetes' products and clinical services.
The Regional Sales Manager South uses expertise to provide support and continuing education in
direct contact to patients, physicians and their staff on the technical use of insulin pump therapy
and special considerations related to pump therapy in the marketplace.
PRIMARY DUTIES & RESPONSIBILITIES:
• Leads a focused team of Clinical Diabetes Sales Specialists
• Develops successful strategies to address all kinds of product-related concerns in the territory
to ensure the adaptation of Tandem Diabetes products/services and to ensure the retention
of existing relationships.
• Efficiently uses available tools and resources to identify relevant decision makers and gather
the information required to determine if prospecting criteria have been satisfied.
• Serves as a subject matter expert supporting distributors as a resource on product launches,
tender support, conferences, HCPs, and KOL meetings.
• Develops successful strategies in collaboration with distributor partners to address clinical
concerns in the region to ensure the adoption of Tandem Diabetes Care products/services,
including interactions with HCPs as appropriate to support their understanding of Tandem
products, labeling and pertinent clinical outcomes for authorized uses.
Diabetes Care products within assigned region.
• Effectively promotes Tandem’s unique market position, approach and value to the prospect
(e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes,
clinical and technical differentiation from competitors).
• Creates value for the health care professionals by differentiating Tandem Diabetes Care
products and clinical services.
• Educates prospects/customers regarding industry/healthcare trends, web-based solutions,
Tandem products, services and outcomes, and/or other population health management
issues.
• Completes all product training, documentation, field safety notices and communication with
HCPs in a thorough and timely manner per company policy.
• Establishes and maintains excellent professional relationships with health care professionals
to support the sale of Tandem Diabetes products /services.
• Interacts with Senior International Clinical Manager for guidance on technical and training
issues.
• Assists with training and plays a leading role in onboarding new Clinical Diabetes Sales
Specialists
• Promotes sharing of relevant clinical information and market trends with regional team and
during business reviews.
• Collaborates with Customer Support Specialists of partners to identify and address post-sale
product issues (e.g. FSN), and additional patient education training needs.
• Supports strategic business planning (i.e. forecasting and developing short term & long term
goals and objectives) for assigned Territory.
• Provides products/services information directly via health fairs, conventions or in conjunction
with promotions.
• Attends and participates in all corporate training, meetings and assigned conventions, trade
shows and symposia.
• Keeps records updated in the customer relationship management software (CRM), for all
business dealings within assigned territory.
• Maintains all assigned company property, equipment, records, selling aids and samples in a
manner consistent with company policies.
• Establishes and maintains a territory call cycle that will minimize administrative time and
maximize time and effort spent with potential and existing customers.
• Prepares weekly and monthly reports as requested by Management within required
deadlines.
REQUIRED QUALIFICATIONS:
1. Knowledge, skills & abilities:
• Excellent knowledge and communication skills regarding the use of diabetes technology
devices and therapies, carbohydrate counting instruction, medication management,
emergency management and community resources.
• Ability to relate effectively with patients, referral sources and health care professionals.
• Demonstrated ability to effectively communicate as an expert on diabetes, diabetes
technology, Automated Insulin Delivery, and diabetes management software systems to
patients and health care providers.
• Demonstrated ability to coach customers on a one-on-one basis to answer questions and
resolve product related issues.
• Demonstrated ability to effectively communicate with customers to resolve issues and
answer questions according to company protocols and requirements.
manner.
• Able to react to changing situations in a timely, calm, and confident manner.
• Ability to work in a fast paced, ever changing market and see change as an opportunity to
improve business performance and campaigning for it when necessary.
• Proficient in Microsoft Office Suite and Internet with CRM software familiarity preferred.
• Able to travel in the assigned territory at least 80% of the time and work from a remote
home office; must maintain valid driver’s license.
2. Minimum certifications/educational level:
• Education or university degree in the field of natural science, medicine or diabetes care
• A plus is a licensed Diabetes nurse (DDG) or Dietitian (or equivalent)
• Continuing education on the technical use of diabetes technology and special
considerations related to pump therapy in the marketplace.
3. Minimum experience:
• >5 years of experience as Regional Sales Manager preferably in diabetes care
• >3 years of experience in coordinating and conducting HCP or patient education on the
technical use of medical devices, preferably diabetes technology
• Demonstrated ability to effectively communicate as a clinical expert to patients and HCPs
• Leadership experience and working with P&L is a must
JOB SCOPE:
• Exercises judgment within defined policies and procedures to determine appropriate actions
and resolve a variety of issues.
• Works on problems of moderate scope where analysis of situations or data requires a review of a
variety of factors.
• Normally receives general instructions on routine work, detailed instructions on new projects or
assignments
WHY YOU’LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!
BE YOU, WITH US!
We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.
Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share!
Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.