Crisis Intervention Counselor - 3rd Shift - Full-Time - Remote - Must be a resident of the Greater Louisville area.
Job Description:
Full-Time, 3rd Shift, 32 hours weekly
ESSENTIAL JOB FUNCTIONS
Provides crisis, suicide and homicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up.
Demonstrates good communication and interpersonal skills and ability and willingness to suspend personal judgement regarding callers presenting with diverse issues.
Demonstrates ability and willingness to protect caller and co-worker confidentiality
Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
Reviews daily and “pass through” call reports to ensure accurate information documentation and records maintenance.
As assigned, supervises and monitors the work of volunteers and/or staff counselors on individual shifts to ensure provision of quality crisis assistance services, adherence to all CIC and SCS policies and procedures and accurate documentation.
As assigned, provides crisis intervention and suicide awareness and prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.
Attends and participates in individual supervision, staff and team meetings, required CIC, 988 and SCS training sessions.
As assigned, represents the CIC in internal and external activities to promote crisis and suicide awareness, prevention and available resources.
EDUCATION
Minimum: Bachelor's degree in Psychology, Sociology, Human Services, Social Services or a related field of study. Psychology degree preferred.
Or
For active CIC volunteers:
High School diploma or GED with successful completion of all AAS/988/Vibrant required training for Crisis/Suicide Intervention Counselor status and minimum of six months of volunteer Crisis Intervention Counselor independent service with the CIC after completion of required training.
EXPERIENCE
Minimum of one year experience in crisis intervention services / behavioral health services.
Previous Crisis Call Center experience preferred
Previous experience working in a confidential remote work environment preferred
REQUIREMENTS
Ability to make sound decisions and judgments in highly stressful, potentially life-threatening to callers and/or unusual situations.
Strong work ethic, understanding of and commitment to the capacity needs of an emergency 24/7/365 mental health service provider.
The ability to communicate effectively in a remote team environment.
Time Type:
Full time