Enrollment Specialist (Medical Assistant) - Contractor

~$82,206 - $152,669Market Estimate

Remote

Contract

Mid (3-6 yrs)

Healthcare

First posted 391 days ago

About the Position

The Enrollment Specialist creates a memorable onboarding experience for our new patients enrolling in Vivo Care’s Home Monitoring Program(s). The Enrollment Specialist educates all of our new patients about the Vivo Care program(s) and how it will positively impact their quality of life. They also teach our new patients how to use our medical devices, such as a blood pressure machine, pulse ox, and weight scale.

Contract Details

Duration: 90-day contract with the potential for extension.

Schedule: Full-time hours, Monday–Friday

Potential Growth: Strong performance may lead to a longer-term opportunity.

What You Will Be Doing:

Responsible for making outbound and receiving inbound calls to enroll patients in the program(s)

Educating patients on the importance of remote patient monitoring and chronic care management

Guide patients in the setup of their new medical devices over the phone

Investigate equipment problems, troubleshoot, and provide a resolution

Provide an exceptional patient experience

Work with Enrollment Manager to achieve company objective

What We are Looking For:

Phone or Call Center experience required

Enrollment/Medical Sales experience preferred

Medical Assistant required

Technical aptitude to pass our typing and computer literacy test

You are internally driven, motivated to prove yourself, and want to see your contributions make a real impact in people's lives

You are also comfortable communicating with patients over the phone, overcoming objections, and have good problem-solving skills

Patience and exceptional listening skills

Pay close attention to detail

Dedication to finding a resolution

Confidence in multitasking

“Challenge accepted” attitude

Bilingual preferred (Spanish)

Equipment Requirements: To be successful in this role, you must have your own equipment that meets the following minimum standards:

Internet Connection: Hard-wired (Ethernet) connection with at least 50 Mbps download / 10 Mbps upload speed to support clear calls, video meetings, and multiple programs running simultaneously.

Computer/Laptop: Personal device with at least an Intel i5 (10th Gen or newer) / AMD Ryzen 5 (or equivalent) processor, 8 GB RAM (16 GB preferred), and the ability to efficiently run multiple applications at once.

Headset: Noise-canceling headset with microphone for professional call quality.

Monitor: A secondary monitor (in addition to your main screen) to support multitasking and efficient workflow.

We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you're passionate about modernizing and improving the future of healthcare, we want to hear from you.

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